About Us

Caribbean Metals Limited

Site Policies

Returns, Refunds and Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase with the original receipt.

1. Please email customerservice@caribbeanmetalslimited.com or cmetals@candw.lc to request a refund.

2. Mail your returned item to:

Caribbean Metals Limited
Union Industrial Estate
Union
St. Lucia

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

Exchanges

You may exchange your item for a different size only if it’s in its original state. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Wire Transfer

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.


Mailing Address For Check/Money Order

Caribbean Metals Limited
P.O Box 3042
La Clery LC03 201
Castries

St. Lucia

Mailing Address for Wire Transfer

Beneficiary Bank: First Caribbean International Bank (Barbados) Limited, St. Lucia

Bridge Street, Castries

SWIFT Code: FCIBLCLC

Beneficiary: Caribbean Metals Limited

Bank Account: 106627592

Union Industrial Estate, Union


Shipping Policy

Turnaround

Orders are shipped upon availability of vessel.

Carriers

Shipments are done via: Air Freight or Sea Freight

Order Tracking

Order tracking available depending on method of shipment used.

Shipping Rates

The rate charged for shipping your order is based on the weight and type of products, location and shipment method.


Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Name

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.